Boiling Point

Qi Chen 2 months ago

The food wasn’t the problem—the service was. We were seated in direct sunlight with the sun shining right into our faces. It was so bright that we could barely see. We asked our server if we could move to another table or if there was any way to make the situation better. His response was that the empty tables were being held for future customers. Apparently, people who hadn’t even walked into the restaurant were more important than the customers already sitting there. We weren’t asking for anything unreasonable—just a table where we could actually enjoy our meal. Very disappointing customer service. We definitely won’t be returning. If zero stars were an option, that’s exactly what this place would get.

Mike Tiangco 4 months ago

I had a really frustrating experience at Boiling Point. We waited about 36 minutes just to get seated through the waitlist. After finally sitting down, they took our order, but we then waited another 25+ minutes with no food just an apology for the delay. To make things worse, we were initially told they had curry available, but then the server came back and said they ran out, so we had to reorder and ended up ordering two beef hot pots. Meanwhile, two separate parties who were seated after us received their food before we did. We never even received our food and ended up leaving without eating. The lack of organization, communication, and overall service was extremely disappointing. Definitely not the experience we were expecting. See screenshot for time stamp when we waitlist and when we left.

Andy Vu 9 months ago

1. The individual hot pot was delicious! I also really like the milk tea! 2. The spot has fun casual vibes! Interior is cozy! 3. The staff was friendly and timely with our order! Note: There is a restroom available for customers! Photo: Beef Hot Pot and Cha Jelly Milk Tea

Millena P. 11 months ago

This location has been here for as long as I can remember. My family and I loved this location. Though, I only visit once in a while now. Parking: There's a large parking lot, but they're located in a busy plaza. Finding a spot can be a hit or miss depending on the week. Ambiance/Environment: They still have a small, tight space. There's table and booth seatings that are placed close together. Great place for parties of 2-4. You can bring a large group, but it'll be a longer wait. It's very busy during dinner. You can join their waitlist via the QR code posted outside their window. They'll text you when your table is ready. Service: Throughput took about 10-13 min after ordering. The staff is very friendly, but it can definitely improve. There was a decent amount of staff for a Monday night. Our server checked on us once, and it became difficult to wave someone down to refill our waters and pots. My cousin took the liberty to get up, grab the water pitcher, and refill our waters. Foods: Boiling Point is well known for their Taiwanese style hot pot. I get my usual Beef Hot Pot with mild spice level. It contains a generous amount of sliced beef, napa, vermicelli, corn, seafood mu

Silly Bunny 3 years ago

After we got checked in to the store, everything was good. The service was quick and great. The tofu was surprisingly delicious. Holy Cow was great as other stores I’ve been too. I’m not sure if I was just hungry but I enjoyed the House Special at this place more than other places I’ve been to. My only complaint is the waiting. We were waiting for an hour to be seated with no status update. It would have been better if we can check where we are in the waiting list so we don’t to wait in-front of the store for that long.